Soul22 Privacy Policy

Effective Date: May 11, 2026

Welcome to Soul22 LLC (“Soul22,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our platform, website, mobile applications, experiences, and related services (collectively, the “Services”). Soul22 is a travel-based wellness platform designed to support personal growth through thoughtfully designed real-world experiences. Because trust, safety, and personal agency are foundational to our platform, we are committed to protecting your privacy and handling your information transparently and responsibly. By using the Services, you agree to the practices described in this Privacy Policy:

1. Information We Collect

We collect information necessary to provide, improve, secure, and personalize the Soul22 experience.

A. Information You Provide Directly

This may include:

  • Full name

  • Email address

  • Phone number

  • Date of birth

  • Profile photos

  • Account login credentials

  • Travel preferences and wellness interests

  • Personal profile information

  • Messages sent through the platform

  • Responses to applications, questionnaires, or onboarding forms

  • Identity verification information

  • Customer support communications

  • Payment and billing information (processed through third-party payment providers)

  • Background check information

B. Identity & Safety Verification Information

To maintain a safe and trusted community, Soul22 may collect and process:

  • Government-issued identification

  • Selfie or liveness verification

  • Background check status

  • Email verification

  • Phone verification

  • Fraud prevention and trust & safety signals

Verification services may be performed by trusted third-party providers acting on our behalf.

C. Automatically Collected Information

When you use the Services, we may automatically collect:

  • Device information

  • IP address

  • Browser type

  • Operating system

  • App usage data

  • Session activity

  • Crash reports and diagnostics

  • General location information

  • Cookies and similar tracking technologies

D. Sensitive Information

Certain information collected through the Services may be considered sensitive under applicable privacy laws, including identity verification data and wellness-related preferences voluntarily shared by users. We only process sensitive data where necessary, proportionate, legally permitted, or with your consent where required.

2. How We Use Information

We use your information to:

  • Create and manage your account

  • Verify identity and maintain platform integrity

  • Facilitate travel and wellness experiences

  • Match users with relevant experiences or community connections

  • Improve safety and prevent fraud or abuse

  • Provide customer support

  • Personalize platform content and recommendations

  • Analyze platform performance and user engagement

  • Communicate updates, announcements, and service-related messages

  • Comply with legal obligations

  • Enforce our Terms of Service

We do not & will not sell personal information.

3. Legal Bases for Processing (GDPR)

For users located in the European Economic Area (“EEA”), United Kingdom, or similar jurisdictions, we process personal information under one or more of the following legal bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests, including platform security, fraud prevention, and service improvement

  • Protection of vital interests

You may withdraw consent at any time where processing is based on consent.

4. Data Retention

Soul22 follows a 60-day rolling data retention policy for certain categories of user information where operationally feasible and legally permissible.

Unless a longer retention period is required by law, safety obligations, fraud prevention requirements, dispute resolution, or legitimate business purposes:

  • User-generated activity data may be deleted or anonymized after 60 days

  • Verification materials may be deleted after verification is completed, unless legally required to retain them longer

  • Inactive accounts may be anonymized or deleted after a reasonable retention period

We may retain limited information beyond 60 days where necessary to:

  • Comply with legal obligations

  • Detect or prevent fraud or abuse

  • Resolve disputes

  • Enforce agreements

  • Maintain platform safety and integrity

When data is no longer needed, it is securely deleted or anonymized.

5. International Privacy Rights

Soul22 is designed with global privacy principles in mind, including compliance efforts relating to:

  • GDPR (European Union)

  • UK GDPR

  • California Consumer Privacy Act (“CCPA/CPRA”)

  • Canadian privacy laws

  • Australian Privacy Principles

  • Other applicable international privacy frameworks

Depending on your jurisdiction, you may have rights to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your information

  • Restrict or object to processing

  • Withdraw consent

  • Request portability of your data

  • Opt out of certain data uses

  • Lodge complaints with a supervisory authority

To exercise these rights, contact us using the information below.

6. Cookies & Tracking Technologies

We may use cookies, analytics tools, SDKs, and similar technologies to:

  • Maintain secure sessions

  • Understand usage patterns

  • Improve functionality

  • Personalize experiences

  • Measure platform performance

Users may manage cookie preferences through browser or device settings where applicable.

7. Sharing of Information

We may share information with:

  • Identity verification providers

  • Background check providers

  • Payment processors

  • Cloud hosting and infrastructure providers

  • Analytics and security vendors

  • Customer support tools

  • Legal authorities where required by law

  • Professional advisors and corporate affiliates

All third-party service providers are expected to process data securely and only for authorized purposes. We do not sell or rent personal data to advertisers.

8. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Soul22 is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that information has been collected from a minor without appropriate authorization, we will take reasonable steps to delete it.

10. International Data Transfers

Your information may be processed and stored in countries outside your jurisdiction, including the United States. Where required by law, we implement appropriate safeguards for cross-border data transfers, including contractual protections and recognized transfer mechanisms.

11. Account Deletion

Users may request deletion of their account and personal information by contacting us at the email below. Certain information may be retained where legally required or necessary for safety, fraud prevention, or dispute resolution purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. When material changes are made, we will update the “Effective Date” and provide notice where required by law. Continued use of the Services after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Soul22 Privacy Team
Email: privacy@soul22.com
Website: soul22connect.com

14. California Privacy Notice (CCPA/CPRA)

California residents may have additional rights under California law, including the right to:

  • Know what personal information is collected

  • Request deletion of personal information

  • Correct inaccurate information

  • Limit use of sensitive personal information

  • Opt out of certain data sharing practices

Soul22 does not sell personal information as defined under California law. California residents may exercise their rights by contacting us through the information above.

15. European Economic Area & UK Users

If you are located in the EEA or UK, you may also contact your local data protection authority regarding concerns about our processing of personal information. Where required, Soul22 will honor rights related to:

  • Data portability

  • Objection to processing

  • Restriction of processing

  • Withdrawal of consent

  • Automated decision-making protections